Fastest response
Support ticket
For account, billing, technical and hosting issues. Logged in your client area with full history. Best for anything involving your account.
Open a support ticketResponse within 1 hour
iWebVault Technologies
Get in touch
We respond to all enquiries within 24 hours. For the fastest response on account and billing issues, open a support ticket from the client area. Anonymous communication welcomed — Telegram and Signal available on request.
Contact channels
Three ways to reach us
Pick the channel that fits your enquiry — each has its own response window and priority.
General enquiries
Sales questions, partnership enquiries and general information requests. Use this for anything that does not require an account login.
support@iwebvault.comResponse within 24 hours
Abuse reports
To report content that violates our Acceptable Use Policy. Include the URL and nature of the violation. DMCA notices are not actioned — see our DMCA Policy.
abuse@iwebvault.comResponse within 48 hours
Support tickets
< 1 hour
Contact form
< 24 hours
Email enquiries
< 24 hours
Abuse reports
< 48 hours
Support hours
24/7/365
Send us a message
Or use the contact form
Fill in the form below and we will reply to your email address within 24 hours.
Before you write
Quick answers to common questions
What is the fastest way to get help?
Open a support ticket from the client area at auth.iwebvault.com. Tickets are tracked, prioritised and responded to faster than email — typically within 1 hour during business hours and within a few hours at night.
I am not yet a customer. Can I ask pre-sales questions?
Yes. Use the contact form above and select "Pre-sales question" as the subject. We are happy to answer questions about any plan, our infrastructure, payment options or anything else before you sign up.
Do you offer phone support?
We do not currently offer phone support. All support is conducted via ticket and email — this allows us to provide a complete, documented response and maintain a record of all communications for your protection.
How do I report content that violates your AUP?
Email abuse@iwebvault.com with the specific URL, a description of the violation and any supporting evidence. We investigate all reports within 48 hours. Note: DMCA notices are not actioned — see our DMCA Policy for details.
Can I communicate anonymously?
Yes. We support Telegram and Signal for customers who prefer those channels — request a contact handle in your initial support ticket and we will provide one. For maximum privacy, sign up with a throwaway email and pay in cryptocurrency.
Already a customer?
Open a support ticket from the client area for the fastest response. Full ticket history and account context included.
Tickets responded to within 1 hour · 24/7 support · Full history in client area