iWebVault Client Area Tour — Finding Everything in auth.iwebvault.com

The iWebVault client area at auth.iwebvault.com is the single hub for managing your account — paying invoices, accessing hosting control panels, opening support tickets, managing domains, and adjusting security settings. New customers often find the layout opaque at first because there’s a lot in there. This guide walks through every major section with what it’s for and when you’d actually use it.

Logging in

• URL: auth.iwebvault.com/clientarea.php.
• Username: the email you used to register.
• Password: from your welcome email (changeable in Security Settings).
• If 2FA enabled: enter authenticator code after password.

Forgot password? Use the reset link on the login page. Lost access to the email on file? Open a ticket from another email; identity verification will be required.

The dashboard (homepage)

After login, you land on the dashboard. Key sections visible at a glance:

• Active Services count.
• Active Domains count.
• Unpaid Invoices (if any).
• Open Tickets (if any).
• Account balance / credit (if applicable).
• Quick-action shortcuts.

Top navigation has the main menu. Most actions are 2-3 clicks from here.

Services

Services → My Services

Lists every active hosting service on your account. Each row shows: product (Shared Hosting Plus, VPS Standard, etc.), domain, status (active, suspended, terminated), and renewal date.

Click any service to access:

• Login to cPanel/DA — single-sign-on into your hosting control panel.
• Upgrade/Downgrade — change plan tier.
• Cancellation — request termination at end of billing period.
• Server details — IP, nameservers, technical info.
• Resource usage — for some plans, current usage stats.

Bookmark this section — most account management starts here.

Domains

Domains → My Domains

For domains registered through iWebVault. Each row shows: domain name, registration date, expiration date, status.

Click a domain for:

• Manage Nameservers — change DNS provider (back and forth between iWebVault DNS and external).
• Manage DNS — edit DNS records if domain uses iWebVault nameservers.
• Registrar Lock — toggle transfer lock (keep on by default to prevent unauthorized transfers).
• EPP code — get the auth code needed to transfer the domain out.
• Contact Information — registrant details. Note: WHOIS privacy keeps these private publicly.
• Renew — extend domain.

Domains registered elsewhere don’t appear here — they remain managed at their respective registrars.

Billing

Billing → My Invoices

Full history of every invoice. Status colors: green (paid), red (unpaid), grey (cancelled). Click any invoice to view details, pay, or download PDF.

Filter by status to find unpaid quickly.

Billing → My Estimates / Quotes

If we’ve sent a custom quote (typically for enterprise/custom hosting), it shows here. Accept to convert to invoice.

Billing → Payment Methods

Saved payment cards. Add, remove, update, set default. Set up auto-pay here to avoid expired-card suspension.

Billing → Account Credit

Pre-paid balance. Credit can be added here to draw against future invoices. Useful for customers who pay in advance or who have credits from downgrades or refunds.

Support

Support → My Tickets / Open Ticket

Your support history. Open new tickets here or via the public ticket form.

Closed tickets remain visible — useful for referencing previous resolutions. Reply to a closed ticket to reopen it.

Support → Network Status / Announcements

Scheduled maintenance, server status, important announcements. Check first if multiple things seem broken simultaneously — may be a known incident.

Support → Downloads

Setup guides, software, anything we’ve published for download.

Account

Top-right user menu (or “Hello, [name]” dropdown):

Account → Profile / Edit Account Details

Name, address, contact email, phone. Used for billing addresses, invoices, and registrar contact info.

Account → Change Password

Self-explanatory. Use strong unique password from password manager.

Account → Security Settings

Two-factor authentication setup. See 2FA guide. Enable this for any account controlling production hosting.

Account → Contacts / Sub-Accounts

Add team members with their own logins and granular permissions:

• Some users get billing-only access (can see invoices, can’t open support tickets).
• Some get support-only (can submit tickets on your behalf).
• Some get full access except billing.

Better than sharing a single login — each person has their own credentials, audit trail, and you can revoke individual access if someone leaves.

Account → Email History

Every email we’ve sent to your account email. Useful if you missed a notification — find it here.

Order new services

From the client area:

• Store → Order Hosting / Order Domain / Order VPS.
• Existing payment methods are pre-populated.
• Most plans provision instantly on payment.

SSO into hosting control panels

From Services → My Services → click your service, the “Login to cPanel” (or DA) button does single-sign-on. No need to remember the cPanel password separately if you only access via the client area.

(You can still log in directly with the cPanel password — useful for testing your password or accessing if the client area is unreachable for some reason.)

Common client area questions

“I see services I didn’t order.” Probably accounts for sub-services or addons we set up at provisioning (free trials, included extras). Check the names — they should make sense. If genuinely unrecognized, open a ticket.

“Where do I cancel a service?” Services → click service → Management Actions → Request Cancellation. Choose end-of-billing-period (default, finishes paid time) or immediate.

“I’m getting renewal emails but my service is paid.” Sometimes notifications lag the actual payment processing. Wait 24 hours; if emails persist, ticket us.

“How do I update the email address my notifications go to?” Account → Profile → change email. This is also the login email — changing it means future logins use the new email.

“Can my accountant get a billing-only login?” Yes. Account → Contacts → Add Contact. Set permissions to just billing-related items.

What’s next

• Secure your client area: 2FA setup.
• Payments and renewals: Payment and renewal guide.
• Getting help when you need it: Support workflow.

Most of the client area you’ll only touch occasionally — services and invoices are the everyday sections. Bookmark auth.iwebvault.com/clientarea.php and you’ll naturally discover the rest as needs arise.