Finding Your Old cPanel Username and Password

To migrate a single account, the tool asks for your old cPanel username and password — the same login you’d use to access your current host’s control panel. This short guide shows where to find them.

Where your credentials live

• Your old host’s welcome email — when you first signed up, they emailed your cPanel login. Search your inbox for ‘cPanel’ or ‘account details’.
• Your old host’s billing area — most hosts show the cPanel username on the service details page, with an option to reset the password.
• Your browser’s saved passwords — if you’ve logged into cPanel before, the credentials may be saved.

Recognising a cPanel username

cPanel usernames are short (usually eight characters or fewer), all lowercase, and often derived from your domain — for example example for example.com. They never contain spaces or capital letters.

If you’ve lost the password

You don’t need iWebVault to reset your old password. Use your old host’s billing panel to set a new cPanel password, or contact their support. Once you have it, enter it into the migration tool.

Token instead of password

If your old host supports cPanel API tokens, you can use one in place of the password. For most people the password is simpler and works perfectly.

What if you only have your domain login?

Some site owners only ever logged into WordPress or their site builder, never cPanel — because a developer set things up. In that case, your cPanel credentials are with whoever manages your hosting: your developer, your agency, or retrievable from your old host’s billing panel. You’re looking for the hosting control panel login, not your website’s admin login.

cPanel login vs website admin login

These are two different things and mixing them up is the most common stumbling block:

• cPanel login — controls the hosting account (files, email, databases). This is what the migration needs.
• WordPress / site admin login — controls your website’s content. This is not what the migration needs.

Finding credentials by host type

If your old host uses cPanel directly, your welcome email has the login. If they use a custom billing panel (many budget hosts do), log into that panel and look for a ‘cPanel’ or ‘Login to cPanel’ button, plus an option to view or reset the cPanel password. If they’re a reseller’s customer, the reseller issued the credentials.

Using an API token instead

Advanced users can generate a cPanel API token on the old host and use it in place of a password. This avoids putting your actual password into a form. For most people the password is simpler and equally safe, since the migration only reads from your account to build a backup.

Once you have them

With your cPanel username, password, and the server hostname in hand, head to the self-service walkthrough and start your migration. The tool validates the credentials immediately, so you’ll know within seconds if anything’s mistyped.

A quick way to confirm you have the right login

Here’s a simple test: take the username and password you’re about to enter and try logging into your old host’s cPanel with them directly (usually at your-server-hostname on port 2083, or via your old host’s ‘Login to cPanel’ button). If you land in cPanel — seeing file manager, email, databases — those are the right credentials for the migration. If you land in WordPress, or a website builder, or it rejects you, you’ve got the wrong login and need the hosting (cPanel) one instead.

Who has your cPanel login if you don’t

• Your web developer or agency, if they set up your hosting
• Your old host’s billing panel, which usually shows the cPanel username and offers a password reset
• Your old host’s support, who can confirm or reset it for you
• Your original welcome email, searchable in your inbox for ‘cPanel’

Security while migrating

It’s natural to be cautious entering your password anywhere. Two reassurances: the migration uses your credentials only to read your account and build a backup — it never modifies anything on the old host — and you can change your old cPanel password immediately after the migration completes if you’d like to rotate it. If you prefer not to enter a password at all, an API token from the old host works in its place.

Once you’re ready

With the correct cPanel username, password, and the server hostname confirmed, proceed to the self-service walkthrough. The tool validates everything the moment you submit, so any remaining mistake surfaces in seconds rather than after a long wait — making the credential-gathering the only real preparation the migration needs.

Key takeaways

The migration needs your OLD host’s cPanel (hosting) login — not your iWebVault login and not your website’s admin login. Find it in your old welcome email, your old host’s billing panel, or by asking their support, and reset the password there if you’ve lost it. The quickest confirmation you have the right login is to use it on the old host’s cPanel yourself: if you land in cPanel, it’s correct.

Is it safe to enter my old password into the migration?

Yes — the migration uses it only to read your account and build a backup, never to change anything on the old host. If you’d still rather not enter a password, an API token from the old host works in its place, and you can rotate the password immediately after the migration completes.

What’s next

• Migrate Your cPanel Account Yourself
• What Source Hostname to Enter
• “Access Denied” Connecting to Your Old Host

Still stuck? Our team can run or finish the migration for you — open a support ticket and we’ll take it from there.